My Review on Tikona Internet Broadband services

My personal review on Tikona Internet Broadband services - 1 *****

Importance of internet connectivity to my job/work/ Life           

I am staying in Mumbai and many a times on Internet every day even on Sundays, I would say out of 24 hours I am connected with internet almost 18 hours a day since working with different timezones.  Previously before shifting to a new house i use to have cable network from PaceNet - which I would say not a big brand as tikona is today but the services in terms of the costing, Internet plans, speed they used to provide was awesome.

My previous local Cable internet was better:

I used PaceNet services from past 3 years and hardly had issue less than 5 times in those 3 years. After I shifted to another place in Mumbai - I wanted to have the same kind of connectivity - which can work continuously with less hassles to connect, no matter if the speed is less some times.

My Preferable Speed

Normally my preferable speed is 2 MBPS since at a time I open more than 15 applications. So i did a call to local directories for internet connectivity.  Further moving on my reference was forwarded to the internet broadband services companies and i was completely amaze that I got 16 calls in a day approaching for internet broadband connectivity – and to my surprises every call was from Tikona Internet Broadband services.

1^stImpression is powerful :

I felt that it has a good customer support and brand which can ful fill my internet needs. I ordered a new connection where the vendor provided me with some discount because it was new internet connection.

Low speed than Actual -  Tikona broadband :

The speed which is subscribe to was 2 Mbps - uptill 8 GB of download and further it will be 512 Kbps - it was an unlimited plan. But the internet speed was lower than actual.

Low knowledge and lot of time wasted in the initial connection

The technical person camed and he started the connection at my House - Wasting 2 hours of my precious time for connectivity

Again 1^stimpression is powerful after the connection

Then he opened a YouTube video which works perfectly fine till he was there - but then within 2 days the time to buffer was 30 seconds - note I am in my 2nd day and have not used much of internet since I was having internet dongle also as a backup.

Unnecessary adaptors and electric points required

Further the connectivity require 2 adaptors to be plucked which just ruin the electricity and the connection points of my house

The Mac id is not common but I  can use only 2 computers under my plan

Converted from Cable tikona internet to Wifi

Also I moved from a cable tikona internet connection to a wireless – They have their own wifi – where you can only use tikona only – so my review is never buy a tikona wifi from them – buy it from a hardware store you will find cheap and further you can move to other internet connection. They also asked for 500 Rs extra but I installed the wifi from a local person.

Worst Customer Care Support :

Another problem with tikona was the Customer Care Support – They have their toll free number but see this heirarcy of call –

-          First when you call to tikona internet broadband services –

-          it will take at an average 4 minutes to have your call picked by their executives –

-          May be they flooded with lots of problematic call everyday or maybe they don’t have a good number of people on their customer desk for support.

Never Ask for a call back from tikona customer care:

If you don’t want to keep waiting on the line you can expect a call back which will normally take around 12 hours. Also sometimes the callback will be only once.

Often when I used to get call back from tikona customer support it normally got disconnected in 7 seconds – don’t know everytime my mobile network faced problem when tikona customer support is calling.

You pay extra if you are using tikona in mobile devices

After too many calls my internet got worked hopefully but then I started using Samsung Galaxy tab at my home since travelling in Mumbai in locals with your laptop is too risky – but there was problem started to load the login page of tikona services – when I called them they said that you have to registered for a WAP after paying 1500 Rs. – I still need a clarification on this if this is true – I will change the subscriber.

Final Review

Don’t go for Tikona if you don’t have patience like me – Either I would suggest you go purchase a TATA photon dongle or others which will be cheaper on per year basis with a great speed.

I would give 1 Star since the base of internet connectivity was proper but low. This is my personal review may be some might be enjoying tikona internet services better – but what I faced I tend to cover.

If you are also facing the similar kind of issue – Kindly comment below to improve the points